Crafts by Mads

Shipping & Returns

Shipping

  • We currently ship within the United States.
  • Every piece is made and packed by hand. Orders usually ship within 3–5 business days.
  • Shipping is shown at checkout. You'll get an email with tracking as soon as your order ships.

Returns and exchanges

  • Not happy? Contact us within 14 days of delivery and we'll make it right.
  • Items must be unused and in their original condition. Return shipping is the buyer's responsibility unless the item arrived damaged or wrong.
  • Custom and made-to-order pieces can't be returned.
  • Refunds go back to your original payment method within 5–10 business days of us receiving the item.

Damaged in transit?

Take a photo and send us a message right away. We'll replace or refund it.